Terms of Service

Effective Date: August 2025

Welcome to Raqamyati. These Terms of Service govern your access to and use of our website (www.raqamyati.com) and the products and services we offer.

By using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

1. About Raqamyati

Raqamyati is an e-commerce store specializing in gaming accessories, such as mobile and tablet coolers, controller stands, hubs, and more. We work with trusted third-party suppliers to fulfill and ship your orders directly to your address.

2. Product Availability

All products listed on our website are subject to availability. Since we operate through dropshipping, fulfillment depends on supplier stock levels. In rare cases, items may become unavailable after you place an order. If this occurs, you will be notified and refunded promptly.

3. Order Processing & Delivery

  • Orders are typically processed within 1–3 business days.
  • Delivery times vary depending on your location and shipping provider, but most orders are delivered within 7–15 business days.
  • We offer free shipping within the GCC region unless otherwise stated.
  • You are responsible for providing accurate shipping information. We are not liable for delays due to incorrect addresses.

4. Digital Communications

By placing an order or contacting us, you agree to receive transactional communications via email, WhatsApp, or SMS regarding order updates, product info, or support.

You may opt out of marketing messages at any time, but transactional messages are required to complete your order.

5. Pricing & Payment

  • All prices are listed in [SAR] and are inclusive of applicable taxes (if any).
  • We reserve the right to change prices at any time.
  • Payment is accepted via secure third-party gateways (Apple Pay, Google Pay, Visa, Mastercard, etc.).
  • We do not store or process any payment card details.

6. Returns & Refunds

Please review our Return Policy for full details.

  • Products may be eligible for return or refund only in cases of:
    • Wrong item received
    • Damaged or defective product
    • Item not received after the estimated delivery window

Refunds are subject to approval and may take 5–10 business days to process.

7. User Conduct

You agree not to use the site:

  • For any fraudulent, harmful, or illegal purpose
  • To collect or misuse data from the website
  • To interfere with the site’s performance or security

Violation of these terms may result in suspension or termination of your access to our services.

8. Intellectual Property

All content on our site — including product images, logos, brand names, descriptions, and text — is either owned by or licensed to Raqamyati. Unauthorized reproduction, copying, or commercial use is strictly prohibited.

9. Third-Party Services

We may link to or rely on third-party services (such as payment providers or shipping companies). We are not responsible for the content, terms, or policies of these external services.

10. Limitation of Liability

Raqamyati is not liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or losses caused by third-party suppliers or couriers
  • Technical errors or website unavailability

Our total liability shall not exceed the amount paid for your order.

11. Modifications to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website will constitute acceptance of the revised terms.

12. Contact Us

If you have questions about these Terms or need assistance, please reach out to our support team at: info@raqamyati.com