Return & Refund Policy

At Raqamyati, your satisfaction is our priority. But, we have specific guidelines regarding returns and refunds. Please read this policy carefully to understand your rights and responsibilities.

1. Eligible Cases for Return or Refund

You may request a refund or replacement only in the following situations:

  • Wrong Item Received: The product you received is different from what you ordered (wrong model, size, color, etc.).
  • Damaged or Defective Product: The item arrived physically damaged or is not functioning as intended.
  • Item Not Received: Your order has not arrived within the maximum estimated delivery time (usually up to 15 business days).

2. Non-Returnable and Non-Refundable Cases

Unfortunately, we do not accept returns or issue refunds for:

  • Change of mind after purchase.
  • Delays caused by customs clearance or shipping carriers within the estimated delivery period.
  • Incorrect shipping addresses provided by the customer.
  • Minor packaging damage that does not affect the product’s function.
  • Items damaged due to misuse, negligence, or improper handling after receipt.

3. How to Request a Return or Refund

If you believe your order qualifies for return or refund:

  • Contact our support team within 3 days of receiving the item at:
    Email: info@raqamyati.com
  • Provide:
    • Your order number
    • A detailed description of the issue
    • Clear photos or videos showing the problem

Our customer service team will review your request and respond within 2 to 4 business days with instructions on the next steps.

4. Replacement or Refund Process

  • If your claim is approved, you may choose:
    • A replacement product (subject to availability)
    • A full or partial refund to your original payment method
  • Refunds typically take 5 to 10 business days to be processed and reflected by your bank or payment provider.

5. Return Shipping

  • If a return is authorized, we will provide return instructions.
  • Depending on the reason for return, you may be responsible for return shipping costs unless the issue was due to our error.
  • Please use a trackable shipping method to avoid lost packages.

6. Important Notes

  • We do not accept any returned packages without prior approval and clear instructions.
  • We cannot guarantee compatibility with all devices; please carefully review product descriptions before purchasing.
  • Prices and availability are subject to change without notice.

Need Help?

If you have any questions or concerns about your order, returns, or refunds, please contact us anytime:
Email: Info@raqamyati.com